Frequently Asked Questions

Everything you need to know about your Divoom experience.

What is the typical shipping time for international orders?

Most international orders are processed within 1-2 business days and typically arrive within 7-15 business days depending on your location and customs processing.

Do Divoom products come with a manufacturer warranty?

Yes, all authentic Divoom products purchased through our official store come with a 12-month limited warranty covering manufacturing defects.

How do I download the app for my pixel art device?

You can download the 'Divoom' app for free from the Apple App Store or Google Play Store to customize your pixel art displays and access smart features.

What is your return policy?

We offer a 30-day return policy for items in their original packaging and condition. Please contact our support team to initiate a return authorization.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure payments via PayPal and Apple Pay.

Are your Bluetooth speakers compatible with all devices?

Our speakers are compatible with any Bluetooth-enabled device, including smartphones, tablets, and laptops, and most models also support microSD cards.