Returns & Exchanges

At Divoom International, we stand behind the quality of our pixel art speakers and displays, offering a 30-day window for returns and exchanges if you are not completely satisfied with your purchase. All returned items must be in their original packaging and in like-new condition to qualify for a full refund.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack your Divoom device in its original box, including all accessories, cables, and manuals that were included in the initial shipment.

3

Ship the Item

Affix the provided shipping label or use a trackable shipping service to send the package back to our designated international processing center.

4

Inspection and Refund

Once our technicians inspect the device for functionality and condition, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing